Cancellations & refunds
A change
of plans.
Every loaf is baked to order. Here is when you can cancel and how we return your payment.
Before the cutoff
You can cancel a confirmed order from My BakeyWakey before ordering closes for its bake date and before production begins, whichever happens first. Open the order, choose Cancel order, select a reason and confirm. The order page shows your cancellation deadline.
Your refund
An eligible cancellation queues a full refund of the amount paid, including GST and after any discount, to the original payment method. We do not deduct a cancellation fee. Cancellation takes effect immediately; the refund remains pending until Cashfree or Razorpay confirms it. Bank processing times vary. Your order page shows the refund status; contact us if it needs attention.
Once baking starts
Online cancellation closes at the ordering deadline or when production starts. For a late request, missed pickup, damaged item or quality concern, contact cruchyecoes.food@gmail.com or 8484881113 with your order number. Our team reviews these requests individually; they do not receive an automatic refund. Perishable products cannot be returned for resale. This does not limit your rights under applicable consumer law.
If we cancel your bake
If we cannot fulfil your order, we cancel it and queue a refund of the amount paid through its original payment provider. A failed payment that was never captured has nothing to refund.
Discounts and invoices
A refund cannot exceed the amount paid. Used discount and referral codes are not automatically restored. Your original invoice remains available, and a credit note records a completed refund.
Contact
BakeyWakey is operated by CulturedCraft. For any question about this page, write to cruchyecoes.food@gmail.com or 8484881113.